At the store
Ask the sales assistant to issue a Tax Free Cheque.
Present the passport of the state that is not a member state of the Eurasian economic Union (EAEU), according to which You entered the territory of the Russian Federation. (The Member-States of the EAEU are: Armenia, Belarus, Kazakhstan, Kyrgyzstan and the Russian Federation)
Tell to the sales assistant which purchases you plan to carry in your luggage and which ones in your hand luggage.
To avoid any mistakes made due to the manual entry of your bank card details, present the card to the sales assistant so that he/she can indicate them on the Tax Free Cheque. This way, you can later decide how exactly you would like to receive your refund.
Please sign in the «Customer's Consent» field on the reverse side
If you wish to exchange or return goods purchased in the store, present your Tax Free Cheque together with the goods.
At the point of departure
Present your purchased goods, passport and Оriginal Tax Free Cheque to the customs officers.
Do not pack the Tax Free purchases in your luggage before you have passed the Customs Tax Free control.
Do not remove the brand labels before you have passed the Customs Tax Free control.
Get the stamp of the customs on the Original Tax Free Cheque.
Get your VAT refunded on your bank card
Save a copy of the Tax Free Cheque issued to you in the store or write down and save number
of your Tax Free Cheque.
Place the Original Tax Free Cheque (stamped by the customs) in the envelope and then put it in the HI. SKY Refunds Mailbox
Send the Original Tax Free Cheque to the HI. SKY office by mail. The postal costs are paid at your expense.
The VAT charged on the goods that you carry in your hand luggage can be refunded to your bank card only.
Get your VAT refunded in cash
Present the Original Tax Free Cheque (stamped by the customs) at the HI.SKY Refund point, follow the «Tax Refund» information sign at the point of departure.
If the VAT amount exceeds 85 000 roubles, it can be refunded to your bank card only.