Cookie Policy

Website, (the “Website”), use cookies. Cookies are small text files which are stored on your computer or mobile device when you visit the Website and which can be used to store, collect and track your activities on the Website, which websites you come from or go to after coming to the Website.

Website’s cookies have four different functions:

(i) Essential cookies, i.e. cookies necessary or essential for the administration, use or operation of the Website. These cookies for example allow us to identify our members and assure access to password protected pages of the Website.

(ii) Performance cookies, i.e. cookies, such as Google Analytics, allow Website to monitor how visitors use the Website, which websites visitors come from or go to after coming to the Website and Website performance. This information HI.SKY uses as a tool to improve the functions of the Website, enhance user experience, to correct any issues arising and to develop our business and customer facing information.

(iii) Functionality cookies, i.e. cookies that allow the Website to remember the choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features of the Website to you.

(iv) Behavioural advertising cookies, i.e. cookies that allow HI.SKY to advertise our products and services and provide you with interest based services on the Website and on websites of third parties. Some of these cookies are linked to services provided by third parties for recognizing that you have visited the Website. These cookies may also link to social networks such as Facebook or provide advertising agencies with information on your visit so that they can present you with advertisements for HI.SKY products and services which may be of interest to you.

There are two types of cookies: (i) permanent cookies, which are stored on your computer for a fixed period of time and (ii) session cookies, which are only stored during the time you are accessing the Website. The session cookies disappear when you close the web browser.

Permanent cookies are used to store your personal settings as well as the choices you make on the Website. Website uses permanent cookies to facilitate your website navigation, based on your previous visits to the Website.

Session cookies are used to keep members logged in to their accounts on the member portal of the Website and store data in member accounts, so that information entered by members will be saved until the next log in. Website uses session cookies to enable your log in services to our member portal and to store information in connection with your member account.

If you do not want your personal settings to be saved by cookies, you can automatically block them, by using the safety settings menu in your web browser. You can also choose a setting option where you receive a question each time a website requests to store a cookie. Through your web browser you can erase cookies that have previously been stored on your computer. For more information, go to your web browser’s help or “how to” information site.

However, if you choose to block cookies, this may impair or reduce some of the functions on the website and HI.SKY cannot ensure that you will have access to all services offered on the Website or parts of the Website may not function correctly.

If you have any questions in relation to HI.SKY's use of cookies, please contact customerservice

Privacy Policy

The limited liability company Sky Finservice processes, including automated means, personal data in accordance with the Federal Law No. 152-FZ of 27.07.2006 On Personal Data,including collection, recording, arrangement, accumulation, storage, specification (updating, changing), extraction, use, distribution (including transfer), anonymizing, blocking and destruction of personal data.
Personal data are processed for the purposes of VAT Refund. The personal data indicated in the Tax Free Cheque can be used by Sky Finservice, Ltd. retail organizations, having a contractual relationship with Sky Finservice, as well as tax, customs and other governmental authorities, banks, processing and other organizations involved in the VAT Refund process under this Tax Free Cheque.
The consent is submitted from the moment of signing the Tax-Free cheque and is valid for 5 years.
On expiry of the above-specified term, the agreement shall be extended for every following 5 years provided that there is no information about its revocation. This consent can be withdrawn by a written request sent to Sky Finservice, Ltd. in accordance with the requirements of the legislation of the Russian Federation.

Refund Rules

VAT shall not be refunded in case of purchase foreign citizens of excise goods.
To have the right for getting a VAT refund, a foreign citizen shall:

  • Purchase goods for minimum amount of 10 thousand Rubles within 1 calendar day at one retailer, meeting the criteria of selection, established by the RF Government, and located at the address, included into the List of retailers,approved by the RF Government.
  • Do not have citizenship of countries – members of Eurasian economic union.
  • Foreign citizen has the right to get the VAT refund provided that the purchased goods are exported by him/her outside the customs territory of Eurasian economic union (excluding the export of goods through territories of countries – members of Eurasian economic union) through the RF border inspection posts, listed and approved by the RF Government.

Refund is paid only in RF Rubles.

Refund can be paid to a foreign citizen only upon presentation of the original of the correctly filled Tax Free Cheque containing the RF custom's stamp, confirming the fact of export of goods from the RF territory outside the territory of Eurasian economic union (excluding the export of goods through territories of countries – members of Eurasian economic union) through the RF border inspection posts, listed and approved by the RF Government, in term, specified by the RF legislation for export of goods, and upon presentation of a passport, issued by the competent authorities of a foreign country, which is not a member of Eurasian economic union, according to which the foreign citizen entered the RF territory.
The amount actually refunded to a foreign citizen is equal to the amount of VAT, calculated by the retail organization by selling the goods to the foreign citizen, less the Hi.Sky operator's handling fee for providing the VAT refund service.
In case the purchased goods are transported in the luggage, the Customer can get the refund in cash at Hi.Sky refund point in the airport or via bank transfer to the Customer’s credit card.
In case the purchased goods are transported in hand-luggage, the Customer can get the refund only via bank transfer to the Customer’s credit card.
Refund of the amounts, exceeding 85 000 RUR is effected only via bank transfer to the Customer’s credit card.
If the Tax Free Cheque is issued in paper version, not in the Operator's software, if there are any amendments in the Tax Free Cheque, the VAT compensation can be paid only via transfer to the Customer’s bank card.

The refund will not be paid in case a retailer which has issued the Tax Free Cheque has not duly fulfilled its contractual obligations against Hi.Sky.

Citizens of foreign countries, who are entitled to get a VAT refund, can refer for VAT refund within 1 year as of the day of goods purchase in a retail store provided that such goods are exported within 3 months from the customs territory of the Eurasian economic union (excluding the export of goods through territories of countries – members of Eurasian economic union) through the RF border inspection posts.

Refund procedure instruction

  • Make sure that your personal data are entered into the Tax Free Cheque correctly.
  • It is recommended to inform the sales assistant in the Retail store which goods you plan to transport in luggage, and which – in hand luggage. It will help to avoid difficulties in the refund procedure.
  • In case the Customer wants to return or exchange the purchased goods in the Retailer’s store, it is recommended to submit the issued Tax Free Cheque together with the goods.
  • Be prepared to demonstrate the purchased goods to the customs officers. Do not start using the goods before examination by customs officers. Have your Tax Free Cheque stamped at customs.
  • To be refunded please use one of the below options: (i) submit your Tax Free Cheque with customs stamps to the nearest Hi.Sky Tax Free Refund point or (ii) leave it in a special Hi.Sky Tax Free Refund Mailbox or (iii) send it to Hi.Sky Tax Free office per mail using the special Hi.Sky Tax Free stamped envelope containing the Hi.Sky address. In case the Customer sends Tax Free Cheque per post, the Customer bears the postal costs.
  • As the refund procedure can take time, it is recommended to arrive at the airport no less than 3 hours before the flight.
In case of options (ii) and (iii) the refund is possible only via bank transfer to the Customer's credit card.

Website Terms & Conditions

Legal Notice

This website (“Website”) is owned and operated by the limited liability company Sky Finservice. Any reference to “Sky Finservice”, “HI.SKY”, “we” or “us” on this Website should be regarded as a reference to Sky Finservice.

Please read these terms carefully before using this Website. These terms apply to all use of this Website and by using this website you agree that you have read and accept these terms.

You may copy electronically and print portions of the Website but you should not use such access or content to generate income of any kind. Any other use of materials on this Website (including without limitation reproduction for a purpose other than that noted above and any modification, distribution or republication) without our prior written permission is prohibited. In particular, you may not use any data or information made available on or by this Website in connection with any business or commercial undertaking (whether or not for profit).

The intellectual property in all design, text, graphics and other material and the selection or arrangement of such material in this Website is owned by us and/or our respective licensors.

We do not make any representations, warranties or terms of any kind in respect of this Website or its contents (including, without limitation, any views or comment made) other than those required by law. All information and/or data included in and/or on this Website is made available for guidance only. Your use of such information and/or data is therefore entirely at your own risk. We expressly exclude, to the fullest extent permitted by law, all liability of Sky Finservice, its directors, employees or other representatives, howsoever arising, for any loss suffered as a result of your use of this Website.

This Website may include links to websites and/or services owned and/or operated by third parties. These are provided for your convenience and we are not responsible for and do not give any warranties or make any representations regarding any such websites and/or services and are not responsible for or liable in relation to the content or your use of such websites (other than to the extent required by law).

Due to the nature of the Internet, we do not promise full and error free operation of this Website at all times.