Customers



From January 2018, Russia introduced the Tax Free system - nowadays, foreign citizens who have made purchases in Russia can get VAT refund and save up to 11% of the purchase price. You can use Tax Free service in a number of shopping centers and shops.




Where to buy

You can use HI.SKY service in the following stores:

Moscow

  • The department store Smolenskiy Passazh (Smolenskaya squere, 3)
  • The department store TSUM (Petrovka, 2)

Saint-Petersburg

  • The department store DLT (Bolshaya Konyushennaya ulitsa, 21-23, А)
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How to buy

In a store

  • Make a purchase of at least 10 000 rubles per one day in one store Contact the seller for processing the Tax Free Cheque.
  • Present the passport of a non-EEU country (EEU countries include: Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia).
  • Inform the seller which goods you plan to carry in a luggage or in a hand luggage.
  • Present your bank card to make the details in the Tax Free Cheque.
    To avoid any mistakes while inputting your bank card data, present it to the seller to enter data in the Cheque.
    You can later decide how you want to receive your VAT refund.
  • If you wish to return or exchange goods purchased in the store, present your Tax Free Cheque together with the goods.
  • Get the Tax Free Cheque in the store along with HI.SKY firm envelope.
  • Sign the Cheque in the "Customer's Consent" field on the back side.
  • Do not remove the branded labels and do not use the goods before the Tax Free customs.

How to get the customs stamp

  • Present your purchased goods, passport and original copy of the Tax Free Cheque to the customs officers.
  • Get the stamp of the customs authority on the original copy of the Tax Free Cheque.

How to get VAT Refund on your credit card

  • Enclose in the envelope and put the original copy of the Tax Free Cheque with customs stamps into the HI.SKY containerbox1.jpg
or
  • Please send the original copy of the Tax Free Cheque with Customs stamps to the HI.SKY office by mail. Shipping costs are at your expense.

How to get VAT Refund in cash

Attention! Compensation of VAT amounts in excess of 85 000 rubles, is made only by transfer to a bank card. The receiving of VAT Refund for goods transported in a hand luggage is possible on a bank card only.

Checkpoints across the State border of the Russian Federation

Airports

  • Vladivostok (Knevichi)
  • Volgograd (Gumark)
  • Ekaterinburg (Koltsovo)
  • Kazan
  • Kaliningrad (Khrabrovo)
  • Moscow
  • Nizhny Novgorod (Strigino)
  • Rostov-on-Don (Platov)
  • Samara(Kurumoch)
  • Saint-Petersburg (Pulkovo)
  • Saransk
  • Sochi

Car checkpoint

  • Mamonovo (Gzhehotki)

Sea border checkpoints

  • Sea Port of Vladivostok
  • Big Port of Saint-Petersburg
  • Passenger Port of Saint- Petersburg

Refund points

Moscow

Saint-Petersburg

  • airport Pulkovo


Calculator

The calculation is performed on the basis of the standard VAT rate applicable to most goods and is for the information only.
Accurate calculation of VAT Refund can be made in the store depending on the categories of purchased goods.